Job Summary
The Infra Dev Specialist will play a crucial role in enhancing and maintaining the ServiceNow platform across various modules including ITSM ITAM HRSD FSM CSM GRC and ITOM. With a focus on strategic portfolio management the specialist will ensure seamless integration and functionality of these modules to support business objectives. The role requires a hybrid work model with day shifts offering an opportunity to contribute significantly to the companys technological advancement.
Responsibilities
5 plus years of experience in software development with significant working experience on ServiceNow application development.
Strong JavaScript development experience.
Well versed with class hierarchy Update set hierarchy data layer flows Service Portal UI Action /policy deployment Integration SOAP Service implementation in ServiceNow.
Experience in ServiceNow portal development.
Experience with development and implementation of ServiceNow ITSM modules Incident Problem Change Management with knowledge of API integrations with ServiceNow.
Demonstrated experience designing and developing process based solutions. Demonstrated experience documenting user case processes and BPM workflows.
Should have ServiceNow certification (CSA CIS).
Ability to transform Business Requirement into Business Process. Proven analytical and problem solving skills.
End to End experience of ServiceNow based application design and implementation.
Excellent verbal active listening and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written oral and listening) with ability to describe complex technical scenarios in a concise manner depending on the audience.