Job Portal Logo
LoginSign Up
🔔 FCM Loaded

Infra Dev Specialist

Cognizant

8 - 10 years

Chennai

Posted: 05/08/2025

Job Description



Job Summary

We are seeking an experienced Infra Dev Specialist with 5 to 8 years of experience in ServiceNow ITSM ITAM and ITOM. The ideal candidate will work in a hybrid model focusing on optimizing IT service management and asset management processes. This role requires a proactive approach to enhance operational efficiency and ensure seamless IT operations.


Responsibilities

  • Develop and implement ServiceNow ITSM solutions to streamline IT service management processes and improve efficiency.
  • Oversee the integration of ServiceNow ITAM to manage and optimize IT assets throughout their lifecycle.
  • Collaborate with cross-functional teams to ensure ServiceNow ITOM solutions align with business objectives and enhance operational performance.
  • Provide technical expertise in configuring and customizing ServiceNow modules to meet specific business needs.
  • Monitor and analyze system performance to identify areas for improvement and implement necessary changes.
  • Ensure compliance with industry standards and best practices in IT service management and asset management.
  • Troubleshoot and resolve technical issues related to ServiceNow applications to maintain system reliability.
  • Document and maintain detailed records of system configurations and changes for future reference.
  • Train and support end-users to maximize the effective use of ServiceNow solutions.
  • Participate in regular reviews and audits to ensure the integrity and security of IT systems.
  • Collaborate with stakeholders to gather requirements and translate them into technical specifications.
  • Stay updated with the latest ServiceNow features and enhancements to leverage new capabilities.
  • Contribute to the continuous improvement of IT processes and workflows to support organizational goals.

    • Qualifications

  • Possess a strong understanding of ServiceNow ITSM ITAM and ITOM with proven experience in implementation and support.
  • Demonstrate excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Exhibit strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
  • Show proficiency in configuring and customizing ServiceNow modules to meet business requirements.
  • Have a keen eye for detail and the ability to document system configurations accurately.
  • Display a proactive approach to learning and staying updated with the latest industry trends.
  • Experience in a hybrid work model ensuring flexibility and adaptability in various work environments.

    • Certifications Required

    Certified ServiceNow System Administrator ITIL Foundation Certification

    About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

    Services you might be interested in

    One-Shot Campaign

    Reach out to ideal employees in one shot!

    The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).

    getmereferred logo Know more