Infosys BPM is Hiring - Walk-in - Service Desk & Customer Service - Pune

Job description

Walk-In Drive @ Infosys BPM Launch Your Career in Service Desk & Customer Support!

Locations: Pune (Interview), Job Locations : Pune

Walk-In Dates: 17th December 2025

Time: 10:00 AM to 1:00 PM

Venue: Infosys BPM Limited,

1st Floor, ODC 8, Angsana building , ASCENDAS, Ascendas, Hinjewadi - Kasarsai Rd, Phase 3, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pimpri-Chinchwad, Maharashtra, .

Mode: 100% Work from Office (WFO)

Who We Are Hiring

Were on the lookout for Customer Support & Service Desk expertise (14 year experience) who are enthusiastic and have a passion for customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!

Open Roles:

Customer Support

Location: Pune

Work Mode: Work from Office

Shifts: 24x7 rotational (Including Night Shifts)

Experience: 1-4 years

Qualification: Full-time Graduates

What You'll Do:

• Be the voice of the brand resolve customer queries via calls, chat, and email.
• Deliver exceptional customer experiences with empathy and efficiency.
• Own and resolve issues independently with analytical thinking.
• Respect customer time and ensure every interaction adds value.
• Thrive in a collaborative, high-energy environment.

What We're Looking For:

• Excellent communication skills.
• Quick problem-solving abilities.
• Willingness to work in a 24x7 setup.
• A proactive mindset and strong time management.

Service Desk

Location: Pune

Work Mode: Work from Office

Shifts: 24x7 rotational (Including Night Shifts)

Experience: 1-4 years of Experience (Minimum 1-3 years in IT Service Desk / Tech Support)

Your Mission:

• Provide remote support for laptops, desktops, LAN issues, and applications.
• Troubleshoot across platforms Windows, Android, iOS.
• Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype.
• Handle registry fixes, patch upgrades, virus/security troubleshooting.
• Collaborate on network issues including VPN, TCP/IP, and OSI models.

Your Toolkit:

• Intermediate knowledge of OS, browsers, and MS Office Suite.
• Experience in a busy ICT Service Desk environment.
• Basic networking knowledge and troubleshooting skills.

What You Need to Bring

• Excellent communication skills (written & verbal English)
• Willingness to work in US time zones (Night Shifts)
• Any Full-time Graduate (No backlogs)
• Commitment to 100% Work from Office (No Hybrid)
• Readiness to complete client-specific training
• Ability to handle 24x7 rotational shifts

Preferred: Basic understanding or any customer support/Service Desk expertise

Mandatory Documents to Carry

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification:
• 10th & 12th Marksheets
• Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

• Carry a copy of this email/invitation
• Register your application in advance
• Walk into the Infosys Pune Office on 17th December 2025 between 10:00 AM 1:00 PM

Why Infosys BPM?

• Work with a global brand
• Extensive training & upskilling programs
• Fast-track career growth in tech support or customer success
• Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Let's grow, together.

We can't wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers