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WALKIN DRIVE Collections / Bankruptcy Specialist (US Process)

Infosys BPM, Pune

21st February | 10:00 AM Onwards

Job Level: 3A | Location: Pune | Shift: US | Voice Quality: CEFR C1

Why You Should Apply

If you're an experienced Collections or Bankruptcy professional who thrives in a fastpaced environment and is ready to accelerate your career with Infosys BPM, this is your chance. Were hiring immediately, and shortlisted candidates will receive onthespot evaluations!

This is a walkin drive, so no waiting, no delays just walk in and interview directly!

Role: Collections Representative / Bankruptcy Specialist

Experience Required: Minimum 2 years in Collections or Bankruptcy (mandatory) Voice Requirement: Excellent spoken English CEFR C1Shift: US Shift (Night Shift) Work Mode: Onsite (Call Center Environment) Notice Period: Immediate Joiners Preferred

Drive Details

• Date: 21st February
• Timing: 10:00 AM onwards
• Entry Allowed Till: 1:00 PM (Post this, only exceptional cases will be considered)
• Venue:Infosys BPM Limited Ascendas International Tech Park SEZ, PHIII Plot No. 18, International Tech Park Rajiv Gandhi Info Park, MIDC Phase III Hinjewadi, Pune 411057
• Walkin POC: Dilip

About the Role

Join our dynamic Inbound + Outbound Contact Center Team, where you will:

• Handle highvolume customer calls efficiently.
• Understand customers' financial situations using FFQs & probing.
• Provide repayment solutions & negotiate payment plans.
• Manage delinquency buckets and ensure compliance.
• Offer accurate information on services, complaints, and cancellation queries.
• Resolve concerns and escalate special cases when needed.
• Maintain detailed and accurate documentation in internal systems.

Bankruptcy Specialist Additional Responsibilities (If Applicable)

• Manage cases under Chapters 7, 11, 13 of U.S. Bankruptcy Code.
• Conduct research and maintain precise documentation for GreenSky.
• Ensure strict compliance with federal/state bankruptcy laws.
• Exercise independent judgment, professionalism, and confidentiality.
• Meet individual performance goals and compliance requirements.

Skills & Competencies We Value

• Strong experience in Collections / Bankruptcy
• Excellent verbal communication (CEFR C1)
• Strong listening, negotiation & problemsolving skills
• Ability to handle pressure & difficult conversations
• Multitasking: type & talk simultaneously
• High attention to detail & accuracy
• Good interpersonal and customerhandling abilities
• Ownership mindset & adaptability to process changes

Qualifications

Required

• Minimum 2 years in Collections or Bankruptcy
• Computer proficiency
• Strong documentation & multitasking capabilities
• Experience in financial services, customer support, or recovery process

Preferred

• Bachelors degree or Paralegal certification
• 2 years of Legal Operations experience
• Familiarity with PACER, LexisNexis, document management systems
• 1 year of bankruptcy/probate experience

Work Schedule

• Fulltime role
• 24/7 rotational shifts (US shift mandatory)
• Officebased (Hinjewadi, Pune)

How to Apply?

Just Walk In!

Bring your updated resume, ID proof, and walk into the venue on 21st February, anytime between 10:00 AM to 1:00 PM.

Take the Next Step in Your Career Join Infosys BPM!

This is your opportunity to work with a globally trusted organization, build your expertise, and unlock new career growth.