Infosys BPM is Hiring! Customer Support - International Voice Process - 2 to 5 yrs exp -Apply Now

Company Description

Infosys BPM Ltd., a subsidiary of Infosys Ltd., focuses on integrated end-to-end outsourcing and delivers transformational benefits through reduced costs, ongoing productivity improvements, and process re-engineering. Established in April 2002, Infosys BPM operates in various countries including India, Poland, the United States, China, and more. The company has been consistently ranked among the leading BPM companies, receiving over 60 awards and recognitions in the last five years. Infosys BPM is known for its robust people practices and has been ranked among the top employers of choice.

Who Were Hiring Collections Representative for Inbound / Outbound Contact Center

The Job Role and Responsibilities

The primary responsibilities of a collections representative would be:

• Manage large amounts of incoming and outgoing calls
• Ability to understand the customer financial situation through FFQs, probing and providing assistance and plans to collect the dues.
• Should have a clear understanding of delinquency levels and buckets.
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the client company. Looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:

• Proven customer support experience or experience as a collections representative
• Excellent communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• Ability to multi-task, prioritize, and manage time effectively
• Effective negotiation skills

Work Environment

This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, & phones.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Sunday 24X7, 365 days a year with rotational shifts

Required Education and Experience

1. Full time graduate
2. Customer service or collections experience in an international call center setup for a minimum of 12 months.
3. Experience in UK market and regulatory knowledge (FCA) will be an added advantage.