Infosys BPM is Hiring! Customer Support - International Voice Process - 2 to 5 yrs exp -Apply Now

Company Description

Infosys BPM Ltd., a subsidiary of Infosys Ltd., focuses on integrated end-to-end outsourcing and delivers transformational benefits through reduced costs, ongoing productivity improvements, and process re-engineering. Established in April 2002, Infosys BPM operates in various countries including India, Poland, the United States, China, and more. The company has been consistently ranked among the leading BPM companies, receiving over 60 awards and recognitions in the last five years. Infosys BPM is known for its robust people practices and has been ranked among the top employers of choice.

Who Were Hiring

We are looking for customer-focused individuals with 2 to 5 years of international voice processing experience to join our International Voice Support team. As a Customer Support Executive, you will be the first point of contact for global customers, assisting them with queries, troubleshooting issues, and ensuring a seamless service experience.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Resolve product or service-related queries and complaints in a timely and professional manner.
• Provide accurate information and troubleshoot customer concerns effectively.
• Ensure high levels of customer satisfaction and experience.
• Document all interactions in the system as per process guidelines.
• Meet or exceed performance metrics such as call quality, response time, and customer satisfaction scores.
• Collaborate with internal teams to resolve complex issues.

Required Qualifications & Skills:

• Must be a graduate in any discipline.
• 2 to 5 years of experience in international voice process/customer support preferred.
• Excellent verbal communication skills in English.
• Should be comfortable to work in night shifts/rotational shifts.
• Prior experience in BPO/Call Center environment.
• Familiarity with CRM tools and ticketing systems.
• Ability to handle pressure and multitask effectively.