Infosys BPM is Hiring! Customer Support - International Voice Process - 1 to 4 yrs exp -Apply Now

Customer Support Executive International Voice Process

Company: Infosys BPM

Location: Bangalore

Experience: 14 years

Job Summary:

We are looking for dynamic professionals with excellent communication skills and prior experience in handling international clients for our International Voice Process . The role involves providing exceptional customer support and ensuring high-quality service delivery.

Key Responsibilities:

• Handle inbound and outbound calls for international customers.
• Resolve customer queries and provide accurate information in a timely manner.
• Maintain professionalism and empathy while interacting with clients.
• Document interactions and update systems as per process guidelines.
• Meet performance metrics including quality, productivity, and customer satisfaction.

Required Skills & Qualifications:

• Experience: 14 years in international voice process or customer support.
• Communication: Excellent verbal and written communication skills in English.
• Ability to handle international clients and adapt to different cultural contexts.
• Strong problem-solving and customer service orientation.
• Basic computer proficiency and ability to work with CRM tools.

Additional Requirements:

• Shift: Comfortable with night shifts and rotational shifts.
• Education: Graduate in any discipline (preferably).
• Work Environment: Ability to work in a fast-paced, target-driven environment.