Infosys BPM - Hiring For Voice-Based Service Desk - Pune

Job description

Launch Your Career in Service Desk - International Voice Process!

Location : Pune (Interview), Job Locations: Pune

Mode: 100% Work from Office (WFO)

Who We're Hiring

We're on the lookout for Fresh Graduates (0 - 1 year experience) who are enthusiastic and have a passion for Service Desk customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!

Open Roles:

Service Desk

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7, flexible shifts
• 100% WFO, no hybrid
• Preferred Qualifications: Any Graduate

Preferred: Basic understanding or any Service Desk certification

Why Infosys BPM?

• Work with a global brand
• Extensive training & upskilling programs
• Fast-track career growth in tech support or customer success
• Dynamic, inclusive, and team-oriented culture

If this role excites you and aligns with your experience, wed love to hear from you! Please share your updated resume along with the following details to:

Candidate Information (Required for Screening)

• Full Name :
• Email ID & Mobile Number :
• Graduation Details (Degree):
• Date of Birth :
• Post-Graduation Details (if applicable) :
• Total Experience :
• Relevant Experience (Customer Service / Solution Design) :
• Current / Previous Company Name :
• Current CTC () :
• Expected CTC () :
• Notice Period :
• Current Location :