Information Technology Technical Support
KPI Partners
3 - 5 years
Hyderabad
Posted: 29/01/2026
Getting a referral is 5x more effective than applying directly
Job Description
Notice Period : Immediate to 30 days
Experience : 3-5 Years
Mandatory skills : Technical support on Windows OS/ MacOS, Fortigate or Sophos, good knowledge on cyber security.
IT Infrastructure & System Support
- Provide technical support for Windows OS , macOS , Linux/Ubuntu
- Administer Microsoft 365 services Exchange Online, SharePoint, Teams, user accounts, and security configurations.
- Troubleshoot and manage Fortigate or Sophos Firewalls , including VPNs, security policies, and logs.
- Perform system upgrades, patching, monitoring, and routine maintenance.
- Troubleshoot end-user issues related to hardware, software, and network connectivity.
- Maintain IT documentation, asset records, and operational procedures.
Required Skills & Qualifications
- 35 years of experience in IT support or system administration.
- Hands-on experience supporting Windows, macOS, Linux/Ubuntu, and Windows Server .
- Strong knowledge of Microsoft 365 administration .
- Experience with Fortigate or Sophos firewalls .
- 12 years experience in cybersecurity compliance, ISMS operations, or incident response.
- Understanding of data protection concepts (GDPR, DPDP, ISO 27001 or similar).
- Good knowledge of networking basics: TCP/IP, DNS, DHCP, VPN, routing, switching.
- Strong documentation, analytical, and communication skills.
- Strong English communication skills to support and coordinate effectively with Onshore users.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.
