Information Technology Support Technician

About TecSight

TecSight is a rapidly growing global technology solutions partner committed to helping enterprises modernize, scale, and secure their digital workplace environments

We provide end-to-end solutions spanning IT infrastructure, cloud transformation, managed services, cybersecurity, Gen-AI adoption, and specialized staffing with dual headquarters in the UK and USA, TecSight has established a strong global footprint across 6+ international locations, supporting a wide portfolio of renowned global brands

Our Main Goal in this Role

Desktop Technician will provide day to day local \remote desktop support, accept, and treat Incident tickets assigned to his/her support queue, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system (Service Now)

The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter. Desktop Support Engineer is mainly engaged in break -fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery.

What You Will Be Doing

Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed.

Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents.

Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.

Install, upgrade, support and troubleshoot for end-user equipment.

Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.

This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skillset

Minimum of 1+ year of IT experience.

Experience of support end-user devices in an enterprise desktop environment. Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.

Mobile device management including IOS and Android devices, enterprise encryption solutions

Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft

Proven analytical, troubleshooting, and problem-solving skills. Basic Networking Skills

Proven ability to multi-task, effectively determine priorities and meet SLAs. Local language is mandatory, plus good command of English

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