Information Technology Support Specialist

About Us:

At Loyal Hospitality Pvt. Ltd. , we are a dynamic team driven by innovation, precision, and a commitment to excellence. As a leader in the Food Tech industry, we pride ourselves on fostering a collaborative and growth-oriented workplace. Our mission is to support business scalability through robust systems and seamless operations.

We are currently seeking an IT Support Specialis t to join our team. This role is crucial in ensuring smooth IT infrastructure and network operations that support our rapid growth. Immediate joiners are preferred and will be given priority.

Roles & Responsibilities :

1. Server Administration

• Install, configure, and maintain Windows/Linux servers.
• Monitor system health and ensure optimal performance and uptime.
• Manage server roles such as Active Directory, DNS, DHCP, and file servers.

2. User Account & Access Management

• Manage user accounts, groups, permissions, and policies in Active Directory.
• Handle login issues, password resets, and access requests.

3. Software & Patch Management

• Install and update system software and security patches regularly.
• Ensure compliance with software licensing and policies.

4. Backup & Recovery

• Implement and monitor system backup processes.
• Assist with disaster recovery planning and execution.

Network Support Responsibilities:

1. Network Infrastructure Support

• Support and maintain routers, switches, firewalls, VPNs, and wireless access points.
• Troubleshoot LAN/WAN connectivity issues and performance bottlenecks.

2. Network Monitoring & Troubleshooting

• Use monitoring tools to detect and respond to network outages or anomalies.
• Perform routine testing and diagnostics to identify and resolve issues quickly.

3. Security & Compliance

• Apply network and system security best practices, including firewall rules, antivirus, and endpoint protection.
• Support audits and ensure compliance with IT policies.

General IT Support:

8. Helpdesk & User Support

• Provide support for hardware, software, and network-related issues.
• Assist users with issues related to PCs, printers, mobile devices, and applications.

9. Documentation

• Maintain technical documentation of system and network configurations, procedures, and incident logs.
• Create user guides or SOPs for internal use.

10. Collaboration & Project Support

Work with IT teams to implement infrastructure upgrades, migrations, or rollouts.

Collaborate with vendors and service providers for technical support and product solutions.

Qualifications

Experience: 2+ years in related field

Qualification: Degree, Certifications in Hardware & Networking