Information Technology Support Specialist

Job Title: IT Support Executive

Location: Noida

Department: IT & Infrastructure

Reports To: Head of Operations

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Job Summary:

We are seeking a highly skilled IT Support Executive to enabe IT support operations, asset management, and information security while driving the development and maintenance of our SharePoint-based intranet . The ideal candidate will ensure smooth IT operations, secure data management, and effective internal communication through SharePoint, aligning with organizational goals.

Key Responsibilities:

IT Support & Operations:

• Manage the IT support to provide timely and effective technical assistance to employees.
• Develop and enforce IT policies, procedures, and best practices to improve system uptime and efficiency.
• Oversee incident management, troubleshooting, and resolution of hardware, software, and network issues.
• Maintain IT service management (ITSM) tools/Dashbords and ensure SLA compliance for internal users.
• Collaborate with stakeholders to understand IT requirements and implement solutions.

IT Asset Management:

• Establish and maintain an IT asset inventory system , tracking the lifecycle of hardware and software.
• Ensure compliance with software licensing and procurement policies .
• Optimize asset utilization and manage vendor relationships for IT purchases and services.
• Plan for IT infrastructure upgrades and replacements to minimize disruptions.

Information Security & Compliance:

• Implement and oversee cybersecurity measures , ensuring protection against threats and vulnerabilities.
• Develop and enforce data protection and access control policies in line with regulatory compliance.
• Conduct periodic security audits, risk assessments, and penetration testing .
• Educate employees on IT security awareness and best practices.

SharePoint Intranet Development & Management:

• Lead the development and enhancement of the company's SharePoint intranet to streamline internal communication and collaboration.
• Work with HR, Operations, and other departments to customize SharePoint workflows, document management systems, and portals .
• Ensure the intranet is user-friendly, updated regularly, and serves as a central knowledge repository .
• Integrate SharePoint with other enterprise applications for seamless digital workplace experience .

Qualifications & Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field .
• 2+ years of experience in IT support, asset management, and information security.
• Strong knowledge of IT infrastructure, networks, and cloud-based systems .
• Hands-on experience with SharePoint development and administration .
• Familiarity with ITIL frameworks, cybersecurity principles, and compliance standards (ISO 27001, GDPR, etc.).
• Strong problem-solving, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Certifications:

• ITIL Foundation Certification (Preferred)
• Microsoft Certified: SharePoint Administrator (Preferred)
• CompTIA Security+ / CISSP (Preferred)

Why Join Us?

• Opportunity to lead IT operations in a dynamic and growing organization.
• Work on innovative IT solutions and digital workplace initiatives.
• Competitive salary and professional growth opportunities.

If you are passionate about IT operations, security, and SharePoint development , we encourage you to apply and be a part of our innovative team!