Information Technology Support Analyst

Location: Bengaluru, Karnataka, India.

Experience: 3 8 Years

Notice Period: 0 30 Days

Immediate to 15 days Joiners Only

Location -Bangalore

US Time shift

We are looking for a proactive and customer-focused Service Desk / Help Desk Support professional to join our IT team. The ideal candidate will have hands-on experience in handling Tier 1 support, troubleshooting IT issues, and ensuring seamless day-to-day IT operations.

Key Responsibilities:

• Handle Tier 1 help desk escalations through the internal ticketing system
• Troubleshoot common IT issues related to operating systems, applications, and user environments
• Perform basic Windows administration (password resets, file/folder access management)
• Diagnose and resolve internet connectivity and VPN issues
• Escalate complex technical problems to Technical Support Specialists or relevant IT teams
• Follow up on open tickets to ensure timely resolution and user satisfaction
• Document troubleshooting steps and create/maintain knowledge base articles
• Adhere to IT policies, procedures, and service standards
• Ensure proper documentation of tickets, configurations, and SOPs
• Maintain compliance with IT security policies including password management, access provisioning, and data protection
• Minimize downtime impact through effective communication and prompt resolution
• Provide timely reporting to IT management and collaborate with team members on support activities

Required Skills & Qualifications:

• 38 years of experience in a Customer Service Desk / Help Desk environment
• Strong troubleshooting skills in Windows environments
• Experience with ticketing tools and IT service management processes
• Good understanding of VPN, network basics, and internet troubleshooting
• Strong documentation and communication skills
• Ability to prioritize tasks and manage multiple tickets efficiently
• Customer-focused mindset with strong problem-solving abilities

What Were Looking For:

• Excellent communication skills
• Ability to work in a fast-paced support environment
• Strong adherence to IT security and compliance standards
• Team player with a proactive attitude