Information Technology Service Management Specialist

Job Title: ServiceNow Developer

Experience Required

35 years of relevant ServiceNow development experience

Education

MCA / B.E / B.Tech (IT / Computer Science)

Operational Responsibilities

Understand business requirements and user stories

Follow project guidelines and defined ways of working

Adhere to ServiceNow development best practices

Perform self-testing, support UAT, and participate in code reviews

Meet timelines, quality standards, and project deliverables

Continuously upskill using organizational learning resources

Follow company policies, security, and compliance requirements

Technical Responsibilities

Configure, customize, develop, and maintain:

Forms, lists, and tables

Service Portal components

Instance-level configurations

Dashboards and reports

Workflows and Flow Designer automations

Develop and configure integrations using:

Integration Hub

Custom APIs and external system connections

Configure and develop:

Chat solutions and incident summarization features

AI Agents using ServiceNow AI capabilities

Implement security:

Roles, ACLs, data policies, and data masking

Perform basic instance administration activities

Troubleshoot and fix application bugs and issues

ITSM Module configuration and customization:

Incident

Problem

Change

Request

ServiceNow Technical Skills Required

Strong hands-on experience with:

Scripting & Front-End

JavaScript

AngularJS

Jelly scripting

HTML, CSS, Bootstrap

ServiceNow UI Builder framework

Core Platform

Business Rules

UI Policies

UI Actions

Client Scripts

Script Includes

Data Policies

Modules & Features

Service Portal

Service Catalog

Catalog Items & Record Producers

Development Tools

Flow Designer

Workflow Editor

Functional Skills Required

Understanding of:

Project management and development tools (e.g., Jira or similar)

Industry frameworks like ITIL and DevOps

Technical documentation:

Ability to document technical designs and solutions clearly

Certifications

Must Have

ServiceNow CSA (Certified System Administrator)

CAD (Certified Application Developer)

ServiceNow Generative AI certification

Good to Have

CAS (Certified Application Specialist)

CIS ITSM

ITIL Foundation