Information Technology Service Management Consultant

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from whats now to whats next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineeringreflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title: Information Technology Service Management Consultant

Location: PAN INDIA

Experience: 5+ Years

Job Type : Contract to hire.

Notice Period: Immediate

Mandatory Skills: Need resource with JIRA & ITSM

Required Skills & Qualifications:

• 48+ years of experience in ITSM implementation, platform migrations, or service management consulting.
• Strong hands-on experience with Jira Service Management (admin configuration, workflows, schemes, SLAs, automation).
• Proficiency with REST APIs, JSON, Webhooks, scripting (Python/PowerShell/JavaScript), and integration middleware.
• Experience in data migration (ETL tools, SQL, CSV/XML/JSON transformations).
• Familiarity with ITIL practices across Incident, Problem, Change, Request Fulfilment, CMDB, and Service CatLog.
• Ability to collaborate with cross-functional teams and manage migration projects endtoend.

Responsibilities:

• Lead endtoend migration of legacy ITSM systems (e.g., ServiceNow, ManageEngine, BMC Remedy, Cherwell, Fresh service) to Jira Service Management.
• Conduct migration assessments including data mapping, schema alignment, workflow portability, and feature parity evaluation.
• Define and execute migration strategies covering data extraction, transformation, validation, and loading (ETL).
• Recreate or enhance ITSM processes within Jira including Incident, Problem, Change, Request Fulfilment, CMDB/Asset, and SLA modules.
• Ensure minimal downtime and zero data loss during migration activities.
• Ensure functional equivalence or better performance for all integrations postmigration.
• Conduct regression testing for interfaces involving:
• Email and notification channels
• Monitoring systems
• Identity & Access Management (IAM) systems
• Asset/CMDB tools