Key Responsibilities

1. IBM Engineering Lifecycle Management (ELM) Administration & Automation

Manage end-to-end lifecycle operations of software configuration management applications, preferably IBM ELM, in compliance with ITIL standards across Windows and Linux environments.
Automate installation, configuration, and upgrade processes for IBM ELM using Batch, Shell, PowerShell, and Python scripting.
Build and deploy RPM/spec packages for Apache Traffic Server and HAProxy components (preferred).
Deploy, configure, and maintain IBM ELM across multiple architectural topologies.
Ensure system stability through performance monitoring (Splunk preferred), incident management, and capacity planning.
Drive service improvements by automating routine operational activities and implementing process optimizations.
Collaborate with internal stakeholders, customers, and IBM vendors for issue resolution and technical support.

2. Environment & Infrastructure Management

Administer and troubleshoot Windows and Linux servers hosting ELM and related applications.
Partner with infrastructure teams to maintain secure, scalable, and highly available environments.
Deploy and manage containerized workloads using OpenShift (preferred).

3. Application Deployment, Web & Proxy Server Management

Install, configure, and manage web/application servers such as IBM WebSphere Application Server (WAS), Liberty, and IBM HTTP Server.
Manage SSL certificates, OIDC authentication, and Kerberos/SPNEGO Single Sign-On (SSO) configurations.
Utilize deployment automation tools such as IBM UrbanCode Deploy (UCD) or Ansible to support CI/CD pipelines.
Administer and support proxy technologies including Apache Traffic Server and HAProxy.

4. Documentation, Reporting & Collaboration

Maintain comprehensive documentation for system configurations, scripts, processes, and deployment procedures.
Generate operational, compliance, and performance reports as required.
Provide ongoing technical guidance and operational support to cross-functional teams.

Required Qualifications & Skills

Technical Skills

Strong expertise in Linux and/or Windows system administration with application hosting experience.
Mandatory: Advanced scripting proficiency in Shell scripting and at least two of the following: Python, PowerShell, Perl, or Batch.
Hands-on experience with deployment automation and CI/CD tools (UCD and Ansible preferred).
Working knowledge of container orchestration platforms (OpenShift preferred).
Strong understanding of web servers (IBM WAS/Liberty, Apache) and proxy technologies (Apache Traffic Server, HAProxy).
Solid experience managing SSL certificates, OIDC authentication, and Kerberos/SPNEGO SSO configurations.

Mandatory Skill

Storage Administration experience with platforms such as NetApp, Hitachi, EMC, IBM Storage, or Pure Storage.

Information Technology Operations Specialist