Information Technology Operations Specialist

We are looking for Digital ITSM Process Expert SNOW Discovery

Experience: 6+ years

Location: Pan India HCL Location

Notice Period: Immediate Joiner

Job Description

He/She will work closely with the ITSM Process Manager for Discovery and update the delivered quality of documentation and training materials, process execution, audit readiness, and continuously support the process manager on monitoring, improving and enhancing the processes. Additionally, he/she will be responsible for resolving user support tickets as well as execute functional testing of enhancements and configure and update automated test cases using the tools Automated Test Framework. Creation and maintenance of Power BI reports is equally part of this role. The candidate will act as a digital process expert and a point of contact for the ITSM processes being part of the agile ITSM BizDevOps team.

This is not a developer profile , looking for with ITOM (IT Operations Management) with hands on in SNOW discovery .

Interested candidates please share your resume to balkis.begam@terragig.in