Information Technology Infrastructure Manager

Job role - IT Manager

Location - HSR, Bangalore

Work mode & Days - Work from office & 6days

Interview Mode - Face to Face only (No Virtual Interviews we conduct)

Key Responsibilities

1. IT Infrastructure & Operations

• Manage and maintain IT infrastructure across multiple coworking sites, including:
• Network (LAN/WAN/Wi-Fi)
• Servers, firewalls, switches, routers
• CCTV, access control, biometric systems
• End-user computing (laptops, desktops, printers)
• Ensure high availability, uptime, and performance of IT systems.
• Monitor and troubleshoot incidents, ensuring quick resolution as per SLA.
• Manage backups, disaster recovery, and business continuity plans.
• Ensure IT security compliance, data protection, and access controls.

2. IT Projects & Implementations

• Lead IT projects such as:
• New site IT setup & handover
• Office expansions and migrations
• Network upgrades and system enhancements
• Coordinate with internal stakeholders, vendors, and project teams.
• Create project plans, timelines, budgets, and risk mitigation strategies.
• Ensure on-time and cost-effective project delivery.

3. IT Sales & Client Support

• Support the sales and business development team with:
• IT solution design for clients
• Technical proposals and BOQs
• Costing and feasibility analysis
• Act as a technical SPOC for enterprise client requirements.
• Coordinate IT onboarding and offboarding of clients.
• Ensure SLA-driven IT service delivery to clients.

4. IT Procurement & Vendor Management

• Lead IT procurement activities including:
• Hardware, software, licenses, and networking equipment
• Manage vendor negotiations, pricing, and contracts.
• Maintain IT asset inventory and lifecycle management.
• Ensure cost optimization without compromising quality and performance.

5. Team Management

• Lead and mentor the IT support and operations team.
• Allocate tasks, monitor performance, and ensure skill development.
• Manage shift planning and on-site support across locations.

6. Compliance, Documentation & Reporting

• Maintain IT documentation, SOPs, network diagrams, and asset registers.
• Ensure compliance with internal IT policies and industry best practices.
• Prepare MIS reports on IT performance, incidents, and costs.
• Support internal and external audits when required.