Information Technology Infrastructure Engineer

Role: IT infrastructure engineer Level 1.5

Experience: 3 to 12 years

Location: Pune, Chennai

Notice Period: 0 to 45 days

Immediate joiners preferred

Responsibilities: -

We are seeking a skilled Command Center Team Member with Level 1.5 IT Infrastructure expertise to monitor, support, and troubleshoot IT systems. The ideal candidate will have a foundation in networking, cloud technologies, Active Directory , and overall IT infrastructure management. They need to ensure swift issue resolution and proactive system monitoring.

Key Responsibilities:

• Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats.
• Identify, escalate, and assist in resolving infrastructure-related incidents.
• Maintain real-time dashboards, alerts, and notifications to ensure system health.
• Troubleshoot network connectivity issues, including LAN, WAN, VPN, and firewall configurations.
• Assist with network performance monitoring and escalate issues to Level 2 when needed.
• Monitor cloud-based infrastructure (AWS, Azure, GCP) for performance, availability, and security.
• Assist in provisioning and deprovisioning cloud resources as per IT policies.
• Act as the first escalation point for IT support for infrastructure and applications related alerts and incidents.
• Document troubleshooting steps, resolutions, and best practices.
• Coordinate with Level 2/3 engineers for complex issues.

Skill Requirements:

Technical Skills:

Networking Basics Understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.

Cloud Basics Familiarity with cloud services (AWS, Azure, or GCP), virtual machines, and storage.

Active Directory (AD) Knowledge of user/group management, password policies, and authentication issues.

IT Infrastructure General understanding of servers, virtualization, operating systems, and IT security best practices.

Monitoring & Alerting Tools Experience with tools like Nagios, SolarWinds, Datadog, or similar.

Incident Management Ability to handle escalations, document issues, and communicate effectively.

Soft Skills:

Strong analytical and troubleshooting abilities.

Good communication and teamwork skills.

Ability to work in a 24/7 Command Center environment (if required).

Quick learner with a proactive approach to problem-solving.