Information Technology Executive

Company Description

Shilton Hospitality Pvt Ltd is a dynamic hospitality company that operates business hotels, resto-bars, catering services, music festivals, and leisure resorts. Known for providing exceptional guest experiences, it offers diverse services catering to both business and leisure customers. With a focus on excellence, Shilton Hospitality Pvt Ltd is committed to creating memorable and innovative experiences for its patrons. The company values professionalism, quality, and customer satisfaction across all its ventures.

The IT Executive is responsible for ensuring uninterrupted IT operations across the hotel, including PMS, POS, networking, and end-user systems. The role supports all hotel departments by maintaining system uptime, data security, and prompt technical assistance.

• Provide day-to-day IT support to Front Office, F&B, Housekeeping, Finance, and Administration
• Maintain and support PMS, POS, channel manager, and billing systems
• Monitor and troubleshoot LAN, WAN, Wi-Fi, internet connectivity, and CCTV systems
• Install, configure, and maintain desktops, laptops, printers, scanners, and biometric devices
• Ensure data backups, antivirus updates, system security, and user access control
• Coordinate with software vendors and service providers for AMC, upgrades, and issue resolution
• Support night audit systems and assist during system downtime or emergencies
• Maintain IT inventory, licenses, documentation, and asset records
• Assist in new system implementation, upgrades, and staff IT onboarding
• Ensure compliance with hotel IT policies and SOPs

• Knowledge of hotel systems such as PMS, POS, and revenue-related applications
• Strong understanding of Windows OS, basic networking, and hardware troubleshooting
• Familiarity with CCTV, access control, and guest Wi-Fi systems
• Good communication and coordination skills
• Ability to work in shifts and provide on-call support

• Diploma / Bachelors degree in IT, Computer Science, or related discipline

• 13 years of IT support experience
• Prior experience in hotel or hospitality industry preferred