Information Technology Business Analyst

Job Title: Business Analyst

Reporting to: Lead Business Analyst

Duties and Responsibilities

Requirements Gathering & Analysis

Engage with stakeholders to understand business needs, processes, and challenges.

Conduct workshops, interviews, and surveys to elicit requirements.

Analyse existing systems, workflows, and data to identify changes to meet new Business needs and improvement opportunities.

Collaborate with the technical team to design solutions for client requirements.

Documentation & Specification

Prepare detailed Business Requirements Documents (BRD), Functional Specifications, and User Stories.

Create process flows, wireframes, and mock-ups to communicate requirements clearly.

Maintain a requirements traceability matrix to track progress and changes.

Collaboration & Communication

Work closely with Product Managers to prioritise features and define the product roadmap.

Collaborate with UI/UX designers to ensure user-friendly interfaces.

Liaise with development and QA teams to clarify requirements and resolve queries.

Project Support

Participate in Agile/Scrum ceremonies.

Support testing activities by reviewing test cases and validating against requirements.

Assist in UAT (User Acceptance Testing) and gather feedback for refinements.

Demo functionality to internal and external stakeholders as and when requested.

Continuous Improvement

Analyse post-implementation results to measure success against objectives.

Recommend process optimisations and product enhancements.

Stay updated on industry trends, tools, and best practices in software product development

Required Skills & Qualifications:

Bachelors degree in Computer Science, Information Technology, Business Management, or related field.

25 years of experience as a Business Analyst in software development with proven experience interacting directly with end users customer facing role.

Strong understanding of SDLC and Agile/Scrum methodologies.

Proficiency in requirements gathering tools (Jira, Confluence, or similar).

Ability to create wireframes and mock-ups.

Strong communication, documentation, analytical skills and interpersonal skills.

International Travel Industry Domain Knowledge with work experience is preferable.

Desire and willingness to travel to client-site as required.

Preferred Skills:

Domain knowledge in Travel Industry.

Basic understanding of APIs, databases, and system integrations.

Experience with data analysis tools (Excel, SQL, Power BI).

Experience : 2 years minimum work experience for a BA Role and 5 Years for a Sr.BA Role in a similar background and has experience in a Product based company.