Information Technology Analyst / Information Technology Senior Analyst

Company Description

Svast Healthcare Technologies is a trusted RCM and billing partner for physician practices and hospitals, having billed over $1 billion for 100+ clients in the past 20 years. Specializing in specialties like Primary Care, Pediatrics, OB/GYN, Cardiology, and more, Svast Healthcare guarantees to increase practice revenue with a 99%+ collection rate. Their focus on data-driven decision making and best-in-class technology solutions sets them apart in the healthcare industry.

Role Description

This is a full-time hybrid role for an Information Technology Analyst / Information Technology Senior Analyst at Svast Healthcare Technologies. The role will involve tasks such as providing technical support, troubleshooting IT issues, and using analytical skills to enhance information technology systems. While the role is based in Mysore, flexibility for some work from home is acceptable.

Essential Job Responsibilities

• Resolving IT support requests from employees.
• Answering employee questions regarding computer systems and Healthcare Applications.
• Gathering and analysing data to diagnose problems with computer systems and Healthcare Applications.
• Changing configurations, settings and permissions.
• Generating logins for new hires during the onboarding process.
• Installing new software and hardware drivers and updating existing ones as needed.
• Updating employees on the status of their service requests.
• Logging all service requests and updating tickets as needed.
• Up to two days a week on site in the office
• Looking for a candidate from Mysore location only.

Client Service

• Answers client and payer calls and responds to requests/needs as appropriate.
• Checks and responds to PM system messages, IMs, emails, calls, texts.
• Communicate information regarding procedures being, or to be, performed.

Qualifications

• Minimum 2 years of experience with healthcare IT systems
• Bachelor's degree in Information Technology or related field
• HIPAA Training Certification Required (Provided)
• IT Certification preferred.
• Analytical Skills and Information Technology expertise
• Microsoft Intune - Endpoint Management
• Strong Technical Support and Troubleshooting abilities
• Effective Communication skills
• Ability to work independently and in a team environment
• Insurance Billing experience preferred.
• Experience with health insurance products and process recommended
• Electronic Data Interchange experience preferred.