Information Technology Administrator

Company: Narayan Powertech Private Limited Standex Electronics (Padra, Vadodara)

Position: IT Engineer IT Admin & Deskside Support

Department: Information Technology

Reports to: IT Lead

Job Function Summary

This role is responsible for IT Admin & deskside support (laptop/desktop), network and hardware troubleshooting, O365 administration, ERP authorization governance, and vendor management. The position will drive SLA adherence for support tickets, ensure reliable backups and restorations, execute domain migrations, manage CCTV and conference room devices, and design/implement SOPs & checklists aligned with company policies and standards.

Job Responsibilities

IT Admin, Deskside Support & Applications

• Provide L1/L2 support for laptops/desktops and PC-based applications.
• Install/patch OS, drivers, antivirus, endpoint protection.
• Resolve software conflicts, printing issues, performance bottlenecks.

Network & Hardware Troubleshooting

• Diagnose LAN/WAN/Wi-Fi issues (DHCP/DNS/IP conflicts, switch/router configs).
• Coordinate with network vendors for escalations and outages.
• Maintain inventory of spares; perform preventive maintenance.

O365 Administration

• Manage user provisioning/deprovisioning, mailbox policies, Exchange rules.
• Configure security baselines (MFA, Conditional Access), OneDrive/SharePoint permissions.
• Monitor license usage and optimize costs.

Backup & Restoration

• Execute scheduled backups; validate backup jobs and retention.
• Test restorations periodically; maintain backup logs and reports.

Domain Migrations & Endpoint Management

• Plan and execute domain joins/migrations (AD policies, GPO deployment).
• Maintain device compliance, patching cadence, and security posture.

ERP Governance

• Prepare & implement ERP Changes Approval Matrix .
• Prepare & implement ERP Authorisation Approval Matrix (roles, SoD).
• Get ERP SLA Agreement in place; enforce ticket SLAs.
• Coordinate with ERP vendor/consultants for change requests and audits.

SOPs, Checklists & Compliance

• Prepare SOPs & checklists for ServerPC Migrations and Network Devices .
• Implement Monitoring Checklists , conduct periodic reviews, and corrective actions.
• Ensure alignment with Policies & Standards; maintain version control and approvals.

Support Tickets & SLA Adherence

• Manage ticket queue, prioritize incidents/requests, and escalate as necessary.
• Publish weekly/monthly SLA compliance reports.

Vendor Liaison

• Coordinate procurement, repairs, AMC/SLAs for IT hardware, ERP, CCTV, and network devices.
• Evaluate vendors; maintain performance scorecards.

CCTV & Conference Room Devices

• Maintain CCTV health (recording availability, retention, camera uptime).
• Purchase conference room devices as per standards; manage meeting room AV setups.

Qualification & Experience

• Bachelors degree in IT/Computer Science/Electronics or equivalent.
• Experience: 36 years in IT support/system administration (SMB/Manufacturing preferred).
• Certifications (Nice to Have): CompTIA A+/Network+, Microsoft 365 Administrator (MS-102), ITIL Foundation, CCNA, or relevant ERP certifications.

Skills & Competencies

• Windows OS, AD/GPO, endpoint management tools (Intune/SCCM or similar).
• O365 admin (Exchange, SharePoint, OneDrive, Teams) and security (MFA, CA).
• Networking basics (TCP/IP, VLANs, DHCP/DNS), switch/router/firewall familiarity.
• Backup software (Veeam/Acronis/Altaro or equivalent).
• ERP administration exposure (e.g., Tally/Busy/MS Dynamics/Custom ERP).
• Ticketing tools (Jira/ServiceNow/Fresh service/Zoho Desk or similar).
• Strong documentation skills for SOPs and compliance.

How to apply

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