Information Process Enabler

●         Monitoring of live and non-live  video using in-house tools and dashboard

●         Adjusting boundaries of events as content schedule shifts (events run long or short)

●         Check & handle emails, chats, tickets and  requests from Customer internal teams and vendors/providers

●         Ensure programs, cases, posts or tickets are handled within SLAs

●         Unique ID findings in the third party database based on partner Metadata

●         Daily tickets handling to triage the issues as per the given instructions

●         Communicate with Client SPOC effectively with good articulation when required

●         QA data preparation during new partner onboardings