Information Development Engineer

Job Description:

Job Family Definition:

Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

The PACE (Product Adoption Content Experience) team develops and delivers the content our customers need to install, manage, and configure HPE’s products and solutions. HPE is all about powering connections and empowering change. In the PACE team we strive for that daily by:

·         Putting teamwork first. We know that we can do so much more collectively than we can individually. We are respectful, collaborative, inclusive, and courageous. We also remember a huge part of teamwork is not taking ourselves too seriously and every day we try to sprinkle a little bit of fun into the mix.

·         Being unafraid to fail. We know that everything won't be done perfectly the first time. We go for it anyway. When we make mistakes, we get up, brush ourselves off, learn from the experience, support each other, and try again.

·         Remembering why our work is important. Our job is to help make our customers successful. We do this through simplified onboarding, intuitive help in our applications, and giving customers the content they need when they need it. When we do this, we help make their lives better, which has intrinsic meaning. We also help make something essential to life as we know it, connectivity from anywhere to anywhere, possible. We measure our success against these goals.

About the Position:

HPE is serious about customer experience, and your contributions will be key to provide exceptional content experiences and customer success. The PACE team in Bangalore is looking for a motivated candidate to create customer-focused documentation for HPE’s products in the Automated WAN space. The role requires strong technical skills and an ability to translate complex technologies into easy-to-use content for our customers. 

The ideal candidate is a persistent self-starter with strong collaborative skills, who enjoys continuous learning and can push through barriers to get things done.

What you'll do:

• Work with a team of writers and editors based in Bangalore and Sunnyvale, CA, USA, to research, write, and produce high-quality, topic-based documentation for HPE products and applications.
• Produce a range of deliverables including short-format web copy, in-product instructions, tooltips, and user guidance to take our users through the digital experience in an intuitive manner to complete their tasks.
• Collaborate with key stakeholders such as UX designers, product managers, content strategists, subject matter experts and of course a warm and welcoming team of technical writers.
• Follow established style and process guidelines to provide consistency and completeness.

What you need to bring:

·         BA/BS in Communication, Journalism, English, Computer Science, or related degree, or comparable experience.

·         8+ years’ experience in developing product documentation.

·        Excellent writing, organizational, interpersonal, and communication skills. 

• Experience in the networking domain working on network technologies, including routing, switching, network security, network automation, network management etc.
• Demonstrated ability to craft effective snackable/short-format text for GUIs and web, as well as easy-to-understand user guidance instructions.

·         Ability to research complex technical concepts (independently and collaboratively) and develop effective deliverables to serve customer needs.

·         Strong problem-solving skills; ability to make progress with less-than-complete information.

·        Experience with XML authoring tools and Content Management Systems.

• Knowledge of basic UX design best practices.

Preferred Experience:

• Technical certifications in the Networking domain.
• Producing content for or designing in-app tours

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.