Information Developer

Management Level

Information Developer / Technical Writer – Innovation

Team: EQ India Operations Innovation                                                  

Reports to: Team Leader

Role

The Information Developer collaborates with EUC teams, business subject matter experts, project managers and other project stakeholders to build relationships across the Group to fulfil the documentation needs.  The ideal candidate will be responsible for creating comprehensive documentation that supports our software development lifecycle, including user guides, BI documentation, and operational governance documents. This role requires excellent writing skills, a deep understanding of operational deliver, application development processes, and the ability to translate complex technical concepts into clear and concise documentation.

Business Function

EQ India Innovation team work closely with the EQ Group functions across UK, and US to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities

• Develop and maintain high-quality documentation for EUC tools, software applications, including user manuals, technical specifications, and release notes.
• Collaborate with developers, product managers, and other stakeholders to gather information and understand documentation requirements.
• Ensure all documentation is accurate, up-to-date, and adheres to company standards.
• Gain a deep understanding of the applications and development processes in India Innovation team.
• Translate complex technical concepts and procedures into user-friendly documentation.
• Create diagrams, flowcharts, and other visual aids to enhance understanding.
• Organize and manage documentation repositories to ensure easy access and retrieval of information.
• Implement and maintain version control for all documentation.
• Continuously review and update documentation to reflect changes in software and processes.
• Work closely with cross-functional teams, including developers, SME’s, and operations managers, to ensure accurate and comprehensive documentation.
• Participate in project meetings and provide input on documentation needs and timelines.
• Conduct interviews and gather feedback from subject matter experts to improve documentation quality.
• Review and edit documentation created by other team members to ensure consistency and quality.
• Utilize advanced PowerBI, Canva, and other technological application features to create interactive and user-friendly dashboards.
• Work closly with operational teams to create, monitor and update the standard governance documents.

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Competencies and Experience

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Proven experience working in a technical writing position.
• Minimum 2-4 years’ experience in technical writing / business analyst role.
• Excellent written and verbal communication skills.
• Experience in writing documentation for application development, including BI dashboards and software solutions.
• Strong understanding of software development processes and methodologies.
• Proficiency in MS Office (Outlook, Word, PowerPoint).
• Experience in working with Canva, PowerBI and other industry leading BI tools.
• Knowledge in Microsoft Visio application.
• Basic understanding of technologies, such as VBA, Python, .Net, HTML5, and CSS3.
• Ability to translate high-level requirements into specific and meaningful development specifications.
• Able to prioritize, and manage time efficiently.

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We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.