Informatics Delivery Engineer

Job Description

Delivers scientific/technical expertise to help drive sales and provide support for new and existing customers. Provides expertise during various phases of the sales process including pre-sales technical and application support for the sales team, which may include customer requirements analysis, sample analysis and/or feature-by-feature customer demonstrations, preparing and presenting technical presentations and seminars to potential customers, benchmarks, competitive positioning, and implementation/execution of solution/application. Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction. Integrates Agilent products, applications and/or solutions into customer’s environment. Ensures the product/application functions per specifications. Provides remote and on-site troubleshooting. Maintains close alignment with sales partners, management, R&D and product marketing to communicate customer feedback. Ensures post-sales applications support inquiries and complaints are documented and logged according to regulatory and quality policies. May present information at conferences, seminars and e-seminars. Based on the business needs, a delivery engineer may act as a project manager or technical leader for specific projects. 

• Presales: Engaging with sales for requirement analysis, scoping delivery, and early customer discussions.
• Post-sales: Project management and technical delivery of OpenLab solutions, early engagement for SLIMS solution delivery.
• Post-delivery: Advanced technical support for SMA customers' critical escalations.

Qualifications

• Bachelor's or Master's Degree or equivalent.
• Post-graduate, certification and/or license may be required.
• Typically, at least 5+ years relevant experience for entry into this level
• Evidence of proven track record of solution delivery on Implementation team, or related experience
• Ability to quickly grasp customer requirements and document the requirements
• Outstanding communication and organizational skills
• Excellent analytical, and problem-solving skills
• Ability to build and foster good relationships
• Ability to balance competing priorities
• Ability to work under pressure and meet tight deadlines
• Self-motivated and directed individual
• Team-oriented perspective
• Willingness to travel 70% of the time, for business requirements and client meetings
• Early understanding on OpenLab solutions, SLIMS would be added advantage
• Experience on CDS, LIMS and project management would be an added advantage to have

Additional Details

Travel Required:

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