Informatica Service Manager

Job Title: MDM Application / Service Manager Informatica IDMC

Experience: 812 Years

Location: Bangalore

Employment Type: Full-time

Job Summary

We are seeking an experienced MDM Application / Service Manager to define, establish, and operate an enterprise data management service on Informatica Intelligent Data Management Cloud (IDMC) . The role will own end-to-end service management across Informatica MDM SaaS, Cloud Data Integration (CDI), Cloud Application Integration (CAI), and Cloud Data Quality (CDQ) , with additional responsibility for supporting data governance and stewardship processes .

This position is responsible for setting up the service operating model, SOPs, SLAs, escalation framework, and governance processes, and for maturing the IDMC platform into a stable and scalable enterprise service.

Key Responsibilities

• Define and establish the IDMC service model , including service scope, ownership, service catalog, and support structure.
• Own end-to-end application and service management for MDM SaaS, CDI, CAI, and CDQ .
• Create and maintain SOPs and runbooks covering incident, change, release, access, and environment management.
• Manage MDM processes including data onboarding, match & merge, survivorship, hierarchies, and publishing.
• Oversee batch and real-time integrations and API-based data flows using CDI and CAI.
• Ensure data quality monitoring, issue resolution, and scorecarding through CDQ.
• Establish SLAs, KPIs, service dashboards, and escalation matrices.
• Support and govern data governance and stewardship workflows in coordination with business teams.
• Manage incidents, major incidents, RCA, and continuous service improvement initiatives.
• Lead service communications, stakeholder updates, service reviews, and escalation handling.
• Build and manage an IDMC / MDM support and operations team as the service scales.

Required Skills & Experience

• 812 years of IT experience with strong hands-on expertise in Informatica technologies , including:
• Informatica MDM (Hub / MDM SaaS)
• IDMC services: CDI, CAI, CDQ
• Strong understanding of MDM concepts: data modeling, match & merge, survivorship, and data lifecycle.
• Experience with batch and real-time integrations (REST / SOAP).
• Proven experience in application or service management / platform ownership roles.
• Strong documentation, communication, and stakeholder management skills.

Preferred Qualifications

• Informatica MDM / IDMC / CDQ certifications.
• ITIL Foundation or higher.
• Experience setting up new cloud-based platforms or services.
• Exposure to data governance or stewardship frameworks.

Education

• Bachelors or Masters degree in Computer Science, Engineering, or related discipline.