Info Security Tech Senior Analyst - Assistant Vice President

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Authentication Platforms Level 3 Operations Support team is responsible for providing support services to all critical Single Sign-On (SSO) Platforms that are used across Citi. This team is looking for a candidate to join their support team as a Level 3 Operations Support. Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision. The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills. Candidate should be a fast-learner, able to do multitasking and can work under pressure.

Key Responsibilities:

• The daily duties involve a mix of operational tasks, troubleshooting and project based activities.
• Access Management: Application interactions/onboarding into relevant IAM services federation and/or Single Sign On (SSO) solutions by reviewing the application architecture.
• Handle onboarding and offboarding of applications including provisioning and deprovisioning of accounts.
• Monitoring and Audit: Monitor IAM systems and tools for unusual activities or potential security issues.
• Review and analyse audit logs to ensure compliance with security policies.
• Troubleshooting and Support: Respond to the incidents related to the applications/user access issues, such as login problems and authentication failures.
• System Maintenance: Perform routine maintained on IAM systems, including software updates, patches and configuration changes.
• Ensuring IAM tools are running efficiently and are upto date with the latest security standards.
• Test and validate system updates/changes in a controlled environment before promoting to PROD.
• Automation and scripting: Optimise existing automation workflows to improve efficiency and reduce the manual efforts by implementing the STP – Straight through processing. ​

Regular weekend work and working on shifts is expected.

Experience and Skills

Must-have Skills
8+ years of relevant industry experience in one or more of the following:

• Enterprise Single Sign On (SSO), Authentication and Authorization Products
• Identity and Access Management tools and processes
• Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x.
• Required to support applications utilizing the authentication infrastructure.

Education

• Bachelor's Degree.
• Certifications such as ITIL, CISSP are desired, but not mandatory. However, willingness to complete certification would be expected.