Industry Subject Matter Advisor
Accenture
2 - 4 years
Coimbatore
Posted: 12/2/2024
Job Description
Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery.
Must have skills : Cloud Contact Center Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise in functional, technical, industry, tools/methods to ensure successful solution design and delivery. You will play a crucial role in ensuring the success of projects by leveraging your knowledge and skills in Cloud Contact Center Operations. Your typical day will involve collaborating with project teams, providing expert guidance, and contributing to the design and delivery of solutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with client project teams to understand their requirements and objectives. - Provide expertise in functional, technical, industry, tools/methods to ensure successful solution design and delivery. - Offer guidance and support to project teams throughout the project lifecycle. - Contribute to the development of project plans and timelines. - Identify and mitigate risks and issues that may impact project success. - Stay updated with industry trends and best practices in Cloud Contact Center Operations. - Assist in the evaluation and selection of appropriate tools and technologies for project implementation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Operations. - Good To Have Skills: Experience with cloud-based contact center platforms. - Strong understanding of contact center operations and best practices. - Experience in designing and implementing contact center solutions. - Knowledge of telephony systems and call routing strategies. - Familiarity with CRM systems and integration with contact center platforms. Additional Information: - The candidate should have a minimum of 2 years of experience in Cloud Contact Center Operations. - This position is based at our Coimbatore office. - A 15 years full time education is required.
About Company
Accenture is a global professional services company that provides a broad range of services in strategy, consulting, digital, technology, and operations. Headquartered in Dublin, Ireland, Accenture operates in more than 120 countries and serves clients in various industries, including finance, healthcare, technology, and consumer goods. The company focuses on delivering innovative solutions and digital transformation services to help businesses improve efficiency, enhance performance, and drive growth. Accenture is known for its extensive use of technology and data analytics to solve complex business challenges and maintain a competitive edge in a rapidly changing market.
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