Industrial Operations Engineer - B
Capgemini
2 - 5 years
Gurugram
Posted: 11/08/2025
Job Description
Job Description
- Core Responsibilities:Managing Team of Technical Support Engineers Direct, administer and control day to day operationsEnsure compliance with established company and regulatory guidelines and procedures in order to provide high quality service and extraordinary customer experienceManage staffing through appropriate hiring and attrition managementSchedule Management and RosteringEnsure and promote development of the area management team/succession planning through coaching, training, and leadership development Requirements:Proven Work Experience as a Team Leader/Front Line Manager for a Technical TeamIn-Depth Knowledge of Performance Metrics/NPS/CSATOrganizational and Time-Management SkillsPossesses Excellent Communication SkillsClient Handling Skills
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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