Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Director

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

We are seeking an esteemed IT leader to join our team as a Senior IT Operations Leader. The ideal candidate will have extensive experience in resolving business challenges through innovative technology solutions, enhancing cost efficiency, user experience, and productivity. With a proven track record in leading large-scale digital transformations across Asia and Europe, the candidate will be responsible for driving operational excellence and strategic initiatives within our organization

Responsibilities:

Lead the operational transformation of IT services across multiple regions, utilizing cloud, SDWAN, and SAAS technologies to create a shared services platform.
Manage relationships with Territory CIOs, CISOs, and Infrastructure leads to promote regional and global collaboration.
Develop and implement strategies to transform facilities globally, aligning cloud-based business requirements with in-house applications, achieving significant cost savings.
Create roadmaps to consolidate and reduce reliance on legacy infrastructure, enhancing business uptime and performance.
Lead cross-functional teams to deploy secure systems and protect intellectual property and research facilities globally.
Standardize connectivity platforms and supplier bases to achieve substantial cost savings and improve service delivery.
Champion innovation and drive teams to think creatively to meet organizational priorities

Mandatory skill sets:

Proven leadership skills in managing global and regional teams, driving business outcomes, and fostering collaboration.
Strong expertise in building high-performing technology solutions to enhance IT services and achieve productivity gains

Preferred skill sets:

Recognized as an "Innovation Champion" for offsetting IT costs and driving higher adoption of shared services
Recent certification in ITIL V4

Years of experience required:

Extensive experience in IT service management practices, such as ITIL, ensuring alignment with business needs and service level agreements.

Education qualification:

Educational background in Electronics Engineering, MBA, and multiple postgraduate diplomas in innovation and design thinking

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow IT Service Management (ITSM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Influence, Information Technology Infrastructure Library (ITIL), Innovation, Intellectual Curiosity {+ 36 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

IN-Director - IT Operations Leader – IN-IT services Co – IFS - Bangalore

PWC

Job Description

About Company

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