India Technology - Site Reliability Engineer II

Job summary

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer at JPMorgan Chase within the Corporate and Investment Banking (CIB) Technology under the Payments Technology team, you will solve complex and broad business problems with simple and straightforward solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform. You will help adoption of SRE best practices within your team.

Job responsibilities 

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team
   

Required qualifications, capabilities, and skills 

• Bachelor's Degree in Computer Science or equivalent 
• Formal training or certification on Computer Science concepts and 2+ years applied experience
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Familiarity with troubleshooting common networking technologies and issues
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
• Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
• Ability to initiate and implement ideas to solve business problems

Preferred qualifications, capabilities, and skills

• Working understanding of public cloud, AWS Certification is a plus.
• Experience working in SRE model based teams and IT best practices - ITIL framework, Agile and SDLC.
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker

Note: This is a shift role, including regular weekend rotations, with comp off days provided.