Incident Manager
Wipro
3 - 5 years
Noida
Posted: 10/02/2025
Job Description
Job Description
Do
• Ensure the Incident resolution within the Response and Resolution SLAs
• Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents
• Track the Backlog, pending, re-opened incidents and work for their closure asap.
• Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation
• Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time
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KEY SKILLS AND COMPETENCIES
• Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM
• Shall have 3-5 years of experience in a similar role
• A minimum overall 5 year IT service experience
• Should have ITIL V3 Foundation certification
• Good analytical, communication, presentation and reporting skills
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About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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