Incident Management
TCS
4 - 12 years
Bengaluru
Posted: 01/03/2025
Job Description
JD
· Plan, coordinate and control the restoration of Critical/Major incidents in the organization
· Act as the central communication point for major incidents of all Priority 1 and priority 2 issues.
· Daily, weekly, and monthly health check on incidents logged to find the deviations and analyze the reasons if any.
· Audit incident ticket frequently to ensure incident management processes is followed
· Conduct periodic brainstorming sessions to technical teams about the process
· Manage the incident ageing and SLA
· Continuous service improvements of the process and ITSM incident module
· Share Daily, weekly, and monthly reporting
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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