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Job Description
Your roleLead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams.Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs.Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence.Maintain and improve the incident management process, policies, and documentation.Communicate incident status and resolution updates to stakeholders and leadership.Collaborate with Problem Management and Change Management teams for continuous improvement.Monitor incident trends and generate reports for operational insights and executive review.Your profile 4–9 years of experience in IT service management or incident response roles.Strong understanding of ITIL framework (ITIL certification preferred).Excellent communication, coordination, and stakeholder management skills.Ability to work under pressure and manage multiple priorities.Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platforms.What will you love working at CapgeminiGlobal Exposure: Work alongside talented colleagues across borders, on projects that shape industries.Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs.Career Progression: Structured internal mobility and leadership development pathways.Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives.Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being.Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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