Incident Management Coordinator

TCS

3 - 10 years

Mumbai

Posted: 27/03/2025

Job Description

Job Description

Incident Management Co Ordinator

Location: Olympus Thane, Mumbai

Upto 60 Days’ Notice

Major Incident Management

• Responsible for managing incidents impacting the global business or its clients.

• Deciding the severity of the incident based on the duration of outage and business impact.

• Ensuring timely and accurate incident reporting.

• To limit business impact by providing quick resolutions.

• Sending timely communication to stakeholders and senior management to notify of an on-going high severity incident.

• Ensuring quality data capture within Service Now, including client impact.

• Creating MIM tickets for issue caused due to operational errors.

• To take timely updates in case of any new implementations in applications

Location
Mumbai
Job Function
BUSINESS PROCESS SERVICES
Role
Process Expert
Job Id
354169
Desired Skills
Incident Management
Desired Candidate Profile
Qualifications : BACHELOR OF ARTS

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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