Incident & Major Incident Manager

TCS present an excellent opportunity for Incident & Major Incident Manager

Job Location: Kolkata , Bangalore, Chennai

Experience required : 8-10 yrs

Virtual Interview date: 17-Dec-25 (Wednesday)

Required Technical Skill Set

Proficient in Incident Management & Monitoring Tools, Basic knowledge of IT landscape infrastructure, networks, and computing. Excellent Communication Skills, Problem Solving Skills, Leadership.

Must-Have

• ITIL Foundation Certification; Experience in Handling Major Incident Bridges
• Basic Knowledge of IT Landscape
• Excellent communication skills
• Problem solving skills
• Open to 24/7 shift

Good-to-Have

• Knowledge about all the ITSM process
• Experience in ServiceNow Tool

Responsibility of / Expectations from the Role

1 Handle incidents, Major Incidents and Problems on a regular basis

2 Identifying and classifying incidents based on severity and impact on the business.

3 Leading incident response teams and ensuring efficient communication with stakeholders.

4 Coordinating the response to incidents , ensuring swift resolution and minimal impact on services

5 Working closely with technical teams to understand and resolve incidents

6 Communicating effectively with stakeholders about incident status, impact, and resolution progress

7 Documenting incidents and their resolutions to facilitate future improvements.

8 Escalating incidents to higher levels of management or external vendors when necessary.

9 Managing the life cycle of all incidents from identification to resolution

10 Conducting post-incident reviews to identify root causes and develop recommendations for prevention

11 Analyzing incident data to identify trends and areas for improvement

The role requires a deep understanding of IT Service Management (ITSM) and Incident Management processes, along with strong problem-solving and communication skills.