Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets.

As a marketing generalist at PwC, you will focus on a wide range of marketing activities aimed at promoting the Firm's products or services. You will conduct market research, develop marketing strategies, create and execute marketing campaigns, and analyse campaign performance. You will leverage a versatile skill set and knowledge in various marketing channels, holding responsibility for validating brand consistency, reaching target audiences, and driving customer engagement and loyalty.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

We are seeking an associate for Salesforce business support and change team. The person will report to the Salesforce lead for handling user issues, training, release management, change initiatives and Salesforce reporting.

Job Position Title:

Associate_Salesforce CRM_Client & Industries_IFS_Mumbai

Responsibilities:

Work with support agents for resolving all territory level user issues and queries in a timely manner and escalating issues to L2 teams or other process team when required
Support roll-out of Salesforce releases or integrations with local systems in UAT and production; and help in documentation and implementation of processes for maintaining system information.
Undertake creation of Salesforce reports and dashboards as per business or leadership requirements.
Conduct Salesforce training for end users and provide guidance when required.
Support team manager and lead to implement tailored change initiatives in the organization to increase adoption.

Mandatory skill sets:

Previous experience in business user support (preferably in Salesforce)
Strong knowledge of business processes and best practices in a mutli-dimensional organization (preferably in Big 4)
Motivated self-starter who takes initiative with ability and drive to perform in a very fast-paced environment, able to multitask and adapt to changing priorities.
A strong team player with good communication skills
Analytical problem solver with strong attention to detail.

Preferred skill sets:

Salesforce CRM

Years of experience required:

4+ years

Education qualification:

BBA, B.Com, B.Sc, B.Tech, M.tech, M.Sc, MBA, M.Com, PGDM

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, Master of Science, Bachelor of Science, Bachelor in Business Administration, Bachelor of Commerce, Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Salesforce

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Brand Management, Brand Marketing, Business Development, Campaign Performance Analysis, Channel Marketing, Communication, Consumer Behavior, Content Marketing, Content Strategy, CRM Software, Customer Insight, Developing Communication Strategies, Digital Marketing, Emotional Regulation, Empathy, Entertainment Management, Inclusion, Intellectual Curiosity, Market Analysis, Marketing Campaign Development, Marketing Communications, Marketing Initiatives {+ 21 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

IN_Associate_Salesforce CRM_Client & Industries_IFS_Mumbai

PWC

Job Description

About Company

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