IN_Associate_Indirect Tax & Direct Tax_ Tax Technology_TRS_ Gurgaon
PWC
0 - 3 years
Gurugram
Posted: 29/08/2025
Job Description
Line of Service
TaxIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
AssociateJob Description & Summary
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.In quantitative tax solutions and technologies at PwC, you will focus on leveraging data analytics and technology to develop innovative tax solutions. In this field, you will use quantitative methods to optimise tax processes and enhance decision-making for clients.
Job description
Customer Success – Tax Technology
About the Role
We are seeking a proactive, detail-oriented, and client-focused Customer Success Specialist to join our team. The role involves working closely with clients to help them understand, adopt, and maximize the value of our Tax Technology Applications. You will be the bridge between our product, tax experts, and customers—ensuring smooth product implementation, providing ongoing training, resolving functional queries, and building strong client relationships.---
Responsibilities
Client Onboarding & Product Familiarization
· Engage with new clients’ post-sales to ensure smooth onboarding and product setup.
· Provide detailed product demonstrations tailored to the client’s compliance and reporting needs.
· Assist in initial data setup, configuration, and integration support (in collaboration with the implementation team).
Client Training & Enablement
· Conduct remote and/or on-site training sessions for client teams on using tax tech applications.
· Create user-friendly guides, video tutorials, and knowledge base articles for reference.
· Stay up to date on tax technology product updates, functionalities, and compliance features to train clients effectively.
Ongoing Client Support
· Act as the first point of contact for functional queries and best practice guidance.
· Collaborate with technical support teams to escalate and resolve application issues.
· Monitor client usage patterns and proactively engage with customers to increase adoption rates.
Client Relationship Management
· Develop strong, trust-based relationships with client tax teams, finance teams, and other stakeholders.
· Conduct regular check-ins (business reviews) to ensure customer satisfaction and identify opportunities for greater value delivery.
· Act as a client advocate internally to influence roadmap decisions based on customer feedback.
Product & Process Feedback
· Capture and relay client feedback to product and engineering teams to drive continuous product enhancements.
· Participate in internal product roadmap discussions to represent the client's voice.
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Qualifications & Skills
Education & Experience
· Bachelor’s degree in commerce, Finance, Accounting, Taxation, Information Systems, or related field.
· Preferred: Professional tax/accounting qualification (CA, CMA, etc.) or relevant certifications in indirect/direct taxation (beneficial but not mandatory).
Technical Skills
· Good understanding of tax processes (GST, Corporate Tax, Withholding Tax, compliance workflows).
· Familiarity with tax technology solutions, ERP systems, or BI/reporting tools is an advantage.
· Comfortable using CRM systems and ticketing systems.
Soft Skills
· Strong communication and presentation skills (both verbal and written).
· Ability to explain complex tax technology concepts in a simple, client-friendly manner.
· Strong analytical and problem-solving skills.
· High attention to detail and a proactive approach to issue resolution.
· Ability to multitask and manage multiple clients simultaneously.
*Mandatory skill sets:
Indirect Tax , Direct Tax
Preferred Skill Sets
Indirect Tax , Direct Tax
*Years of experience required:
0 to 3 Yrs
*Education Qualification:
CA
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Chartered Accountant DiplomaDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Indirect TaxOptional Skills
Accepting Feedback, Active Listening, Communication, Corporate Tax Planning, Data Analytics, Data Visualization, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Scenario Planning, Statistical Analysis, Statistical Theory, Tax Compliance, Tax Efficiency, Tax Modeling, Tax Preparation, Tax Research, Teamwork, Well BeingDesired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
About Company
PricewaterhouseCoopers (PwC) is a global professional services firm providing audit, tax, and consulting services. PwC helps organizations manage financial risks, comply with regulations, and improve performance through its expertise in industries like finance, healthcare, and technology.
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