Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

Job Description & Summary:

A career within Information Technology as a Support Technician in Power BI and SQL involves providing first-line technical assistance and support related to the application platform, ensuring customer satisfaction through troubleshooting, resolving technical problems, and enhancing business intelligence processes..

Responsibilities:

Create interactive dashboards and reports, perform data analysis and visualization.
Collaborate with stakeholders to understand their needs and translate them into technical specifications.
Analyze data from various sources to identify trends, patterns, and insights to improve business decisions.
Regularly update and optimize existing reports and dashboards to ensure performance, scalability, and relevance to business goals.
Troubleshoot and resolve issues related to data integration, performance, and report accessibility.
Perform Data extraction, transformation, and loading (ETL) processes.
Create and maintain documentation for data models, algorithms, and parameters used in Power BI solutions.
Collaborate with other developers, analysts, and stakeholders for successful implementation and maintenance of Power BI solutions.
Stay up-to-date with the latest Power BI features, updates, and best practices.
Respond to and manage support tickets and customer queries in a timely and professional manner.
Maintain a knowledge base of common issues and solutions.
Contribute to the creation and updating of support documentation and FAQs.
Provide guidance to users on how to effectively use the application.
Monitor app performance and report any issues

Mandatory skill sets:

Strong knowledge and working experience with Power BI connecting to various data sources, including SQL Server databases.
Strong proficiency in SQL with experience in querying and managing large datasets.
Understanding of cloud services and platform-as-a-service (PaaS) offerings.
Familiarity with ticketing systems and support tools

Preferred skill sets:

Microsoft Certified: Power BI Data Analyst Associate.
ITIL v4 foundation certification

Years of experience required:

4+ Years of exp

Education qualification:

Degree in Information Technology

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Power BI, Structured Query Language (SQL)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

IN_Associate_Application Support - Power BI and SQL_IN_IT_ Services CO_IFS_PAN India

PWC

Job Description

About Company

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