IN_Senior Associate_L2/L3 Support_GDC MS Engg_Advisory_Kolkata

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Responsibilities:

We are looking for a talented L2/L3 Support Specialist with a robust technical foundation to join our team. The ideal candidate will combine technical expertise with excellent client-facing skills, playing a key role in delivering high-level support and enhancing process efficiency.
Job Position Title: Senior Associate
Responsibilities:
1. Technical Support: Deliver Level 2 and Level 3 support by tackling complex technical issues and ensuring swift resolution.
2. Data Analysis: Perform detailed data analysis to pinpoint opportunities for process enhancement and performance optimization.
3. Deployment and Configuration: Azure Infrastructure
4. Documentation and Reporting: Accurately document processes, track performance metrics, and prepare comprehensive reports.
5. Client Interaction: Leverage strong communication and client-facing skills to effectively engage with stakeholders and meet their needs.
6. Collaboration: Collaborate effectively within a team setting, providing support for enterprise technical support, IT functions, or technical engineering.

Mandatory skill sets:
Proficiency in handling Azure Infrastructures and managed ETL related deployments. Experience with AAS is beneficial.

Preferred skill sets:
Certification in one is mandatory (AZ 104 / AZ 204)
Strong skills in documentation and reporting.
A team player with the flexibility to work in rotational shifts and on weekends.

 

Mandatory skill sets:

L2/L3 Support

Preferred skill sets:

Proficiency in handling Azure Infrastructures and managed ETL related deployments

Years of experience required:

3-7 Years

Education qualification:

B.Tech/B.E./MCA

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date