IN_Senior Associate_ BPR_ Citizen Services_ Advisory_ Hyderabad

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 300,000 people who are committed to delivering quality in Assurance, Advisory and Tax services.   Within Advisory, PwC has a large team that focus on transformation in Government through Digital inclusion. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work pro-actively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with.

Responsibilities:

· Project Location - Guwahati · Lead end-to-end analysis of existing departmental processes, workflows and service delivery models within government setups. · Drive detailed As-Is and To-Be process mapping, identifying high-impact opportunities for process simplification, automation and digitization. · Design and oversee the implementation of Business Process Reengineering (BPR) strategies aligned with national e-Governance goals and standards. · Guide cross-functional teams to convert reengineering outcomes into functional and system-level specifications. · Facilitate stakeholder consultations, department workshops and user interviews to ensure inclusive and insight-driven process transformation. · Develop comprehensive and high-quality documentation including process maps, SOPs, RFP content and strategic project reports. · Collaborate with IT solution providers and internal tech teams to ensure alignment between re-engineered processes and system design. · Contribute to impact assessments, change management planning and capacity-building programs for sustainable adoption within departments.

Mandatory skill sets:

· Demonstrated experience in leading BPR initiatives in government or public sector transformation programs. · Proficient in preparing As-Is / To-Be process maps, stakeholder reports, SOPs and strategic presentations. · Strong command over process modeling tools such as MS Visio, Lucidchart, ARIS, or equivalent. · Deep understanding of digital transformation in public service delivery (e.g., online services, workflow automation, MIS platforms). · Strong communication, problem-solving, facilitation and client engagement skills, especially in multi-stakeholder environments.

Preferred skill sets:

· Familiarity with national e-Governance initiatives such as NeGP, Digital India, NeSDA and Mission Mode Projects (eDistrict, Smart Cities, Health, Transport, etc.). · Understanding of SeMT/PeMT models, policy evaluation and regulatory impact assessment. · Exposure to change management, training design and capacity-building in government contexts. · Hands-on experience with government consulting, particularly in BPR or GPR for e-Governance projects.

Years of experience required:

7+ years

Education qualification:

· Bachelor’s or Master’s degree in Engineering, Information Technology, Public Policy, Management, or a related discipline. · MBA / PGDM or a Master’s in Public Administration / Public Policy (preferred).

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date