IN_Manager_ Incident Management & Response ITOM_IN IT Services CO_IFS_PAN India

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

Tech Hub enables our company’s businesses to achieve their technology-driven goals. The work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities. Incident Management & Response typically plays a crucial role in managing and responding to security incidents within an organization You will be responsible for supporting our business and serve as the first point of contact, categorize and prioritize incidents, and escalate complex issues. Handle cybersecurity-related incidents, assess risks, and recommend security measures and Ensures clear and transparent communication during incidents, coordinating between technical teams, management, and external parties

Responsibilities:

• Lead and manage the incident response team, providing guidance, mentorship, and performance management

• Oversee the detection, analysis, and response to security incidents, ensuring timely and effective resolution

• Serve as the escalation point for complex or high-impact incidents • Develop, maintain, and continuously improve incident management policies, procedures, and playbooks

• Implement best practices and industry standards for incident management and response

• Ensure effective communication of incident status, impact, and resolution to senior management and stakeholders

 • Prepare and present incident reports, metrics, and post-incident reviews to executive leadership

 • Collaborate with other departments, such as IT, legal, and compliance, to ensure coordinated incident response efforts

 • Identify and assess risks related to incident management and response, proposing mitigation strategies

• Work with security teams to enhance the organization's security posture and prevent future incidents

 • Manage the budget for the incident response function, ensuring optimal allocation of resources

• Develop and deliver training programs and awareness campaigns to enhance the organization's incident response capabilities

 • Evaluate the effectiveness of incident response processes and propose improvements.

 • Promote security awareness across the organization

Mandatory skill sets:

• Extensive experienced on incident management and response

• Proven experience in leadership or managerial roles

• Deep understanding of security monitoring tools, technologies, and methodologies

• Expertise in network security, threat intelligence, and vulnerability management.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Excellent communication and interpersonal skills, ability to interact effectively with all levels of the organisation.

• Strong leadership and team-building abilities

Preferred skill sets:

• Curiosity: A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo. • Collaboration: A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. · • Challenge: Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions. • Value Driven: Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the company's mission and integrity standards. • Excellent attention to detail • Proactive • Analytical

Years of experience required:

7+ yrs

Education qualification:

Bachelors

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date