Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

In digital project management at PwC, you will oversee and coordinate digital projects, enabling successful delivery within budget and timelines. Your work will involve utilising strong organisational and communication skills to effectively manage cross-functional teams and drive digital transformation initiatives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

Support Precision Plus application in resolving the incidents and Service request and coordinate with support team and business team. Ensure SLA is maintained, and SoP are created.

Responsibilities:

Activities considered in scope - Common Level 1 Services

Service Management

Strive for maximum Level 1 Resolution of Tickets.

Maintenance of KEDB.

Co-ordination between next level & vendors for ticket resolution.

Reporting

Incident Management

Receiving incidents and service request

Administration of Incident ticket

Raising of sub-tickets and coordinating with other support teams like end user support, systems and database team etc.

Analysis of the incident and follow-up with the application vendor and L3 support for error correction and bug fixes.

Resolve incidents through workaround, emergency or permanent solution.

Monitoring Processes, Batch Jobs, Log Files, Interfaces

Performance analyses and tuning measures

Trend analysis and reduction in incidents.

Check user satisfaction before closure of calls

Logging of repetitive and major incidents as problems

Mandatory skill sets:

Service Management

Strive for maximum Level 1 Resolution of Tickets.

Maintenance of KEDB.

Co-ordination between next level & vendors for ticket resolution.

Reporting

Preferred skill sets:

Ensure tickets are resolved with in SLA

Analysis on repeated tickets

Years of experience required:

4+ yrs

Education qualification:

B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Precision Tools

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Agile Team Dynamics, Application Lifecycle Management, Change Control Processes, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Operations, IT Project Implementation, IT Project Lifecycle, IT Project Management (ITPM), Optimism, Plan of Action and Milestones (POA&M), Project Management Software (PMS), Project Management Support, Project Planning, Software Development, Software Project Management, Software Versioning, Stakeholder Management {+ 5 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

IN_Associate – Production Support– IT Applications – IFS – Gurgaon

PWC

Job Description

About Company

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