Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Director

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:-

A career in our Salesforce team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Salesforce. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Salesforce technologies such as Salesforce Platforms, 365, Azure, Power Platform and Power BI.

Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

Responsibilities:-

The Director position calls for dynamic and aggressive individuals who would be engaged with our esteemed clients for developing and maintaining relationships with the client's leadership group, continuously looking for opportunities in those accounts, conceptualizing and bouncing off Operations solutions customized to the opportunities, help the ED/ Partner by developing and driving consulting, delivery solutions and proposals and lead the delivery teams during the engagement for delivering value promised to our clients. The person should have good Salesforce CRM background with focus on revenue growth with account mining and through new logos.

The person would be the face of Account Engagement to the client from PwC Salesforce Practice and help the Partner / ED grow and sustain business in India

Below are the roles and responsibilities for the position of Director -

Develop and maintain business relationship with our clients/ targets and develop new Clients.
Look for opportunities in our existing/ potential accounts and engage with the client leadership team on a regular basis to create larger share of mind for driving business.
Manage clients’ expectations – building & sustaining long term healthy relationship with the clients.
Create new opportunities in the market – propagate PwC brand, stay informed and aware about the competition.
Manage end-to-end project delivery & economics– take responsibility of all dimensions of the project delivery.
Contribute to thought leadership – learn and innovate continuously to enrich the services and offerings of Operations consulting, participate in seminars conducted by Industry bodies, research, and development of thought capital.

Mandatory Skills:

Exceptional leadership skills to effectively lead managers
Strong understanding of industry standards, business operations and regulatory requirements
Excellent written and oral communication skills
Planning and organization skills to facilitate goal-setting
Innovative mindset to create new, effective solutions
Analytical skills to interpret data

Preferred Skills:

Extensive leadership experience is contract, finance, delivery, quality and stakeholder management while managing large and complex IT delivery (Transformation and Operations) in highly dynamic environments.
Rich experience in managing large Salesforce Implementations. Good Understanding of Salesforce CRM technology stack.
Managing P&L, Delivery, Contract, and Compliance with excellent CSAT for large accounts across multiple geography
Strong understanding of Business Processes and diverse Technologies which helps me to led a large SFDC practice covering SFDC and other leading CRM technologies. (SFDC Practice Area Head)
Strong experience in managing Multi location, Global transition for Complex IT Delivery AMS, in-flight programs for global clients contracts as per defined timelines and processes.
Experience in establishing and implementing Digital transformation and Innovation solutions (Cloud, Analytics, IoT and Automation) with expected business results.
Involvement in defining strategy and roadmap and managing complex Product Development Cycle for Products from multiple Industries
Responsible for Business Critical Service Delivery with 24x7 support using GD Model and tools and frameworks
Managing delivery with best practices of Delivery Excellence, Metrics, and Security Compliance with related Audits.
Strong People management perspective

Years of experience required:

16 to 20 Years

Education qualification:

B.Tech/B.E./MCA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Analytical skills, Business Operations

Optional Skills

Contract Management, Financial Management, Salesforce (Software), Salesforce CRM Implementation, Stakeholder Management

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

IN_ Director_ Salesforce Director_ Enterprise Apps-SFDC_Advisory_Pan India

PWC

Job Description

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