Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

PwC is seeking a highly skilled and dedicated Salesforce/Marketing Cloud Operations Support Engineer to join our dynamic team. The successful candidate will play a critical role in ensuring the seamless functioning and optimization of our Salesforce Marketing Cloud and other Salesforce-related operations, focusing on administration and cloud integrations.

Responsibilities:

Marketing Cloud Experience

Experience with Marketing Cloud administration, MC connect, Single Sign On for Marketing Cloud, Data extension configurations, Integrations setup/configuration, Business unit and roles administration, Journey builders setup, etc.

Marketing Cloud integrations setup/configuration, API management,

Marketing Cloud email setup/management, external integrations, etc.

Marketing Cloud Interaction studio configuration skills

Datorama (Marketing Cloud Intelligence) familiarity

OneTrust Consent Management and other Marketing tools

OneTrust administration

Integration configurations / Layered integration support

Cross app integrations support with Salesforce, Adobe, Marketing Cloud, etc.

Ability to configure/support integrations with Adobe, exception handling.

Salesforce Administration Understanding and experience with general salesforce setup and configuration such as workflows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc.

High level understanding of environment maintenance tasks such as managing admin access, managing sandboxes, Single Sign On, Certificate & Key Management, License Management etc.

Experience working with integrations setup and service account administration and integrations support.

Understanding of the tasks required to complete full copy sandbox refreshes and the potential pre and post refresh tasks to be completed based on the usage of the sandbox (testing, training, code deployment etc.)

Proficient in the use of Data Loader & Workbench tools (data manipulation experience)

Reports and dashboards development and management experience

Monitoring

Version Control and Build/Deployment Tools (a plus, but optional)

Exposure to Apex, Aura and LWC development

Release Management experience or familiarity using Salesforce DX, GIT, Azure DevOps (formerly VSTS) (or any devops tool), Visual Code Editor, etc.

Understand management of source code for branch and merge strategy

Experience with SFDC CLI / change set deployments

Some Infrastructure / database side experience, network protocols, monitoring (with or without datadog), etc.

Any scripting experience (like python) or other Salesforce products like CRM Analytics or Mulesoft is a plus.

Mandatory skill sets:

Salesforce, Sales Marketing Cloud, Salesforce administration, cloud integrations,

Preferred skill sets:

Strong time management skills and documentation skills

Monitoring and alert handling/management

Incident management, support ticket handling, user/stakeholder interactions in support space

Ability to communicate effectively at all levels

Analytical thinker with strong problem-solving & troubleshooting skills

Demonstrated ability to handle and prioritize simultaneous requests

Positive attitude and willing to work outside normal hours to troubleshoot high priority issues when needed (or per schedule)

Attention to detail
Salesforce and/or Marketing cloud Administrator or other Marketing Cloud certifications
OneTrust consent certification (a big plus)
ITIL is a plus

Years of experience required:

4+ yrs

Education qualification:

Bachelor’s degree in information technology

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Salesforce Marketing Cloud

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

IN-Senior Associate – Salesforce/Marketing Cloud Operations Support Engineer – IN- IT Services Co – IFS – PAN India

PWC

Job Description

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