IN-Senior Associate – Adobe Experience Manager– IN- IT Services Co – IFS – PAN India

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Job Description & Summary:

The Portfolio Support SME is responsible for delivering, improving, and helping to oversee all end-user services functions across a particular portfolio.  The ideal candidate needs to possess strong work management skills and have advanced technical knowledge of the platform/tools they support.  The applicant must be able to motivate people, encourage teamwork, and communicate effectively with senior management and portfolio leaders. It is expected that individuals in this role are extremely responsive to the needs of their assigned portfolios and the underlying support team

Responsibilities:

• Manage the delivery of high-quality service & support for the assigned portfolio. 
• End to end operational focus - Application, Productivity, Utilization, Quality, Incident, Problem & Service Levels 
• Work with the portfolio teams to bring the operations in-line with the target state operating model 
• Provide technical guidance and mentorship to the team supporting the portfolio 
• Manage and plan accordingly for onboarding new applications, releases and changes in scope, including on-boarding and training the relevant teams. 
• Escalation points for support issues, service deficiencies and training as well as leading the implementation of service improvement tasks for support teams. 
• Formulate, coordinate and/or track remediation plans arising from critical production issues, including reporting to leadership. 
• People development, high performance leadership and motivation of team members 
• Support selection of new team members and education according to agreed plan 
• Collaborates with stakeholders to ensure that execution is aligned with deliverable requirements 

Mandatory skill sets:

• • The ideal candidate will have strong technical knowledge of the Adobe Experience Manager (AEM) platform 

• Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions 

• Hands-on experience supporting AEM sites, DAM, templates, components, dialogs, workflows, models, and services 

• Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies 

• Expertise with AEM Multi Site Manager and security best practices 

• Proficiency with Akamai CDN solutions, including hands-on experience with managing Akamai configurations and the ability to both diagnose and resolve issues related to content delivery, caching, and security policies within the Akamai platform

Preferred skill sets:

• Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details 

• Strong analytical, facilitation, documentation, presentation, and communication skills 

• Proven knowledge in breaking down high level objectives into discrete, measurable tasks with estimates of development effort for planning purposes 

• Strong business process mapping skills 

• Ability to lead and facilitate client workshops and sessions 

• Comfortable engaging with clients on multiple implementations at the same time 

• Excellent interpersonal and customer relationship skills 

• Strong analytical, problem solving, facilitation, documentation, and communication skills 

• Ability to effectively manage a diverse project team and escalate performance issues to department leadership 

• Strong knowledge of solution implementation methodologies 

Years of experience required:

4 years of experience

Education qualification:

Bachelor’s degree in information technology

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date