Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

As Support Technician, you provide first-line technical assistance and support for queries and issues related to the application platform. This role involves troubleshooting, resolving technical problems, and ensuring customer satisfaction

Responsibilities:

· Troubleshooting, resolving, and preventing issues related to MuleSoft and its integration
Working Knowledge on creating and implementing integration solutions using MuleSoft Platform and Anypoint Studio, API manager and other related components, including designing APIs and data flows.
Connecting different systems, applications, and data sources through APIs and integration flows.
Developing data mappings and transformations using tools like DataWeave to ensure seamless data exchange.
Identifying and resolving issues related to API connectivity, message processing, and system performance.
Proficiency in MuleSoft Anypoint Platform and Studio.
Strong understanding of API design principles and best practices.
Experience with data transformation and integration patterns.
Familiarity with security protocols and best practices (OAuth2, SAML, etc.).
Knowledge of various integration technologies (JMS, JDBC, SOAP, REST).
Experience with testing, debugging, and troubleshooting MuleSoft applications.
Excellent communication and collaboration skills.
Experience with Agile methodologies and project management.
Ensure Infrastructure is secure and protected against all identified security vulnerabilities.
Stay up-to-date with the latest MuleSoft features, updates, and best practices
Document issues and resolutions, maintaining an accurate log of activities for reference.
Maintaining a knowledge base of common issues and solutions
Assist in testing new features and updates to the platform to ensure quality and performance.

Mandatory skill sets:

Serve as the point of contact for troubleshooting and resolving MuleSoft-related issues
Diagnose integration errors and data flow disruptions, providing timely resolutions
Escalate complex problems to development teams or third-party support as needed
Understanding of cloud services and platform-as-a-service (PaaS) offerings
Basic understanding of software development and app platform operations
Familiarity with ticketing systems and support tools

Preferred skill sets:

MuleSoft Certified Person will have added value

Years of experience required:

4+ yrs

Education qualification:

Bachelor

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Data Flow Analysis

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Data Infrastructure, DevOps Practices, Disaster Recovery, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud, Identity and Access Management (IAM), Inclusion, Infrastructure Architecture {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

IN-Associate_ MuleSoft Application Support_IN_IT_ Services CO_IFS_PAN India

PWC

Job Description

About Company

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