Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

The primary focus of this team is to manage regional Technology & Security Operations Infrastructure Services to achieve SLA targets/performance expectations. Working with client-facing stakeholders/internal firm resources to establish & deliver optimal solutions with careful consideration of total cost of ownership and adherence to Firm requirements. Including reviewing support delivery from IT suppliers, handling escalations, coordinating maintenance, budgeting, and roadmap execution.

Responsibilities:

Working in industry standard, large scale enterprise systems in assigned areas which will be one or more of the following including Endpoint Device Management Messaging and Collaboration, Change Management, Service Management, Configuration Management and/or Security Operations;
Understanding of how organizations are structured and how IT is positioned to support and enable business needs;
Demonstrating comfortability working in a matrix environment and working proactively to build relationships with internal customers and resolve IT issues;
Demonstrating comfortability working in a fast paced environment where priorities constantly change to continually support the needs of the business;
Maintaining continuity of technical knowledge that is significant to the successful operations of businesses;
Governing, supporting, and monitoring IT operational enterprise infrastructure services;
Managing technical teams and escalation process, adhering to service management release, change, configuration, incident and problem management processes;
Managing small efforts, operational projects and facilitation of miscellaneous IT-driven requests;
Understanding of ServiceNow and how it is used to implement ITIL best practices to deliver quality service to internal firm clients by acting as a primary point of contact for the infrastructure services;
Combining technical knowledge with relevant contextual information considering upper level management informational needs to produce effective executive summaries and communications;
Influencing the operations and improvements to services for respective sponsors and stakeholders; and,

Mandatory skill sets:

IT Operations, ITIL, Service Now, Knowledge on Windows, Macbook, Mobile and VDI (Virtual Desktop) Services. Intune and Workspace One

Preferred skill sets:

IT Operations, ITIL, Service Now, Knowledge on Windows, Macbook, Mobile and VDI (Virtual Desktop) Services. Intune and Workspace One.

Years of experience required:

4 year(s) of relevant experience.

Certification(s) Preferred:

ITIL Foundation, CompTIA A+, Azure Fundamentals

Education qualification:

Bachelor Degree in Information Technology

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Information Technology Infrastructure Library (ITIL), IT Operations, Microsoft Intune, ServiceNow Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Infrastructure Management, Infrastructure Performance, Intellectual Curiosity {+ 14 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

IN - Manager -Service Enablement Member – IN-IT Services Co – IFS – PAN India

PWC

Job Description

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